FAQs / T&Cs

Frequently Asked Questions (FAQs)

What is the difference between an Accredited Exercise Physiologist and a Physiotherapist?

Accredited Exercise Physiologists (AEPs) and Physiotherapists are both allied health professionals and spend a similar amount of time at University. AEPs focus on exercise prescription and self-management strategies (both in 1:1 sessions and programming) to prevent, manage and treat injuries, complex medical conditions and pain. A Physiotherapist may use these tools as well, however, their focus tends to be more on acute treatments and involves passive therapies like massage or other hands-on therapies. AEP's are the experts in exercise prescription and are qualified to work from acute rehabilitation all the way through to return to competitive sport.

AEP's are a part of the allied health team and often work in conjunction with physiotherapists, occupational therapists, speech pathologists, osteopaths and chiropractors to assist a patient or client's rehabilitation and return to previous level of function.

How is an Accredited Exercise Physiologists different from other exercise professionals?

How is an Accredited Exercise Physiologists different from other exercise professionals?

The differences are:
- They are university qualified.
- They undertake strict accreditation requirements.
- They are eligible to register with Medicare Australia, the Department of Veterans’ Affairs and WorkCover and are recognised by most private health insurers.
- They can treat and work with all types of people, from those who want to improve their health, wellbeing and sports performance - to those suffering from a chronic illness or injury.

Accredited Exercise Physiologists are different by the possession of extensive knowledge, skills and experience in clinical exercise delivery and their ability to provide health education for people with chronic disease and injury.

What should I expect from my initial appointment?

At your initial consultation with our Exercise Physiologists and/or Physiotherapists, we will take a detailed relevant medical history, assess your biomechanics (ie. how your body is moving) and work with you to develop a treatment plan, with exercise prescription, hands-on treatments and self-management strategies. Your treatment plan will be based on your movement and health goals. This may also include 1:1 follow-up sessions or review appointments where we can further cater to your needs.

What should I bring to my appointment?

When attending an appointment, we ask that you please wear comfortable clothing you can move well in, closed in shoes & a towel and a water bottle if you are going to be doing exercise in the studio.

If attending an initial appointment please also bring any relevant scans or reports if you have them. This isn't necessary but can help our clinicians gain further insight into your medical history.

Can I use my private health insurance?

Yes, all of our private appointments and group classes are eligible for claiming back on your private health for both Physiotherapy and Exercise Physiology. We have HICAPs on site where you can get an instant rebate. If you forget your card, we can provide you with an itemized receipt so that you can still make your claim at a later date.

Do I need a doctor's referral to access your services?

You don't need a doctor's referral to see any of our clinicians at C2M, however, there are a few reasons why you may need one.

EPCs and Chronic Disease management plans

If you are eligible and a doctor refers you with an EPC, you can get a Medicare rebate for up to five sessions.

Department of Veteran Affairs (DVA)

If you have a white card, gold card or TPI you will need a doctor's referral to be eligible for funding.


To be eligible for our services under WorkCover you must have a Workcover certificate from your GP or specialist.

Surgical/Specialist referrals

If you are seeing us pre or post-op and have a referral from your surgeon it isn't mandatory to bring but assists us in achieving what your specialist is requiring.

If you're unsure of using another source of funding please feel free to call our team and we can discuss your options.

How can I join a small group class?

If you are not already a client or patient of C2M, we require you to attend a pre-screen where we sit down with you one on one and note any relevant medical history to ensure that you are performing exercises safely and effectively for your body. In our classes, we aim to have no more than 6 people so that we are able to work with you as much as possible within our group settings as everyone may be different in their limitations and functional capacity.

Terms & Conditions

Cancellation Policy

We understand that there are times when you must miss an appointment due to emergencies or obligations for work and family. However, when you do not call to cancel an appointment, you may be preventing other patients from receiving a much-needed service.

Our Practitioners have a waitlist for their speciality services and we ask for as much notice as possible to provide another patient with an appointment if possible.

If an appointment is not cancelled at least 24 hours in advance you will be charged a forty dollar ($40) fee which will not be covered by Medicare or any other funding schemes. 50% of your appointment fee will be charged for no shows.

Please call 0478 126 590 to cancel or reschedule your appointment.